• Coordinate accounting duties for existing international markets in the Americas region (including Mexico, Canada, and the Caribbean) as well as participate in new market development for this region;
• Review of general ledger entries, account reconciliations, and the preparation of financial statements and other internal reports;
• Conduct Internal audit projects;
• Manage statutory audits for continued compliance;
• Work with professional service providers in international offices;
• Perform other financial and statistical analysis as requested to support the international development team.

Requirements:

• Masters in Accountancy or MBA, with a Bachelor degree in accounting or business;
• Candidates will be expected to pursue or currently hold a CPA license valid in the state of Utah;
• Candidates with Spanish language experience will be more highly considered if all other requirements are met;
• Minimum of 4 years accounting experience, with public accounting experience (preferred);
• Excellent communications and interpersonal skills;
• Must have previous experience or a keen interest in international business;
• Ability to work as part of a driven and focused team;
• Must be able to prioritize complex tasks;
• Must be available to travel periodically both to domestic and international locations to support international employees and business processes.

1. Answer phones and respond to customer requests. This requires a long period of time sitting in front of a computer, using phones, listening and speaking to distributors. Make distributors their number one priority.
2. Provide customers with service and product information.
3. Identify, research, and resolve customer issues using computer system.
4. Follow- up on customer inquiries if not resolved immediately resolved. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take empowerment of the phone call.
5. Research billing issues, misapplied payments, and track orders.
6. Recognize, document and alert the supervisor of any trends in customer calls.
7. Recommend process improvements.
8. Read any updates or word tracks from supervisors. Customer representative must know how to use outlook, excel, and internet.
9. Provide on- the – job training for new employees.
10. Perform other duties as assigned by management.

Requirements:

High School diploma or equivalent.  Able to read, write, and communicate verbally in French and English.  Must be computer literate with the ability to learn customer service software applications. Requires professional verbal and written communications skills. Basic knowledge of outlook, internet, and excel.

1. Answer phones and respond to customer requests.  This requires a long period of time sitting in front of a computer, using phones, listening and speaking to distributors, the top priority;
2. Provide customers with service and product information;
3. Indentify, research, and resolve customer issues using computer system;
4. Follow up on customer inquiries if not resolved immediately (an extremely critical duty);
5. Research billing issues and misapplied payments, and track orders;
6. Recognize, document and alert the supervisor of any trends in customer calls;
7. Recommend process improvements;
8. Read updates or word tracks from supervisors;
9. Provide and/or assist with on-the-job training for new employees;
10. Perform other duties as assigned.

This position is full time (40 hours per week) from 8:30am to 5:00pm working Monday through Saturday (5 days per week).

Requirements:

• High School diploma or equivalent;
• Ability to read & write fluently in both English and Dutch;
• Must be computer literate with ability to learn specific customer service software applications;
• Must have at minimum, a basic knowledge of MS Outlook, Excel, Word, and the Internet.

1. Answer phones and respond to customer requests. This requires a long period of time sitting in front of a computer, using phones, listening and speaking to distributors. Make distributors their number one priority.
2. Provide customers with service and product information.
3. Identify, research, and resolve customer issues using computer system.
4. Follow- up on customer inquiries if not resolved immediately resolved. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take empowerment of the phone call.
5. Research billing issues, misapplied payments, and track orders.
6. Recognize, document and alert the supervisor of any trends in customer calls.
7. Recommend process improvements.
8. Read any updates or word tracks from supervisors. Customer representative must know how to use outlook, excel, and internet.
9. Provide on- the – job training for new employees.
10. Perform other duties as assigned by management.

This position is a full time position working 4:00am to 12:30pm.

Requirements:

High School diploma or equivalent.  Ability to read, write, and communicate verbally using the Norwegian language. Must be computer literate with the ability to learn customer service software applications. Requires professional verbal and written communications skills. Basic knowledge of outlook, internet, and excel.

• Answer phones and respond to customer requests in Portuguese.  This position also requires long periods of time sitting in front of a computer, using phones, listening and speaking to distributors (a top priority);
• Provide customers with service and product information;
• Identify, research, and resolve customer issues using computer system software;
• Follow-up on customer inquiries if not resolved immediately.  Extremely critical to follow up and note on the account how help has been redered;  take control of the phone call;
• Research billing issues and misapplied payments, and track orders;
• Recognize, document and alert the supervisor of any trends in customer calls;
• Recommend process improvements;
• Read any updates or work tracks from supervisors;
• Provide on-the-job training for new employees;
• Perform other duties as assigned by management.

Requirements:

• High School diploma or equivalent;
• Must be computer literate with the ability to learn customer service software applications;
• Requires professional verbal and written communication skills in both English and Portuguese;
• Must have at least a basic knowledge of MS Outlook, Excel, and the Internet.

1. Answer phones and respond to customer requests.  This requires a long period of time sitting in front of a computer, using phones, listening and speaking to distributors, our number one priority;
2. Provide customers with service and product information;
3. Identify, research, and resolve customer issues using computer systems;
4. Follow up on customer inquiries if not resolved immediately resolved.  It is extremely critical that the incumbent follows up and notes the account on how they have helped the distributor or update information on the issue regularly;
5. Research billing issues and misapplied payments, and track orders;
6. Recognize, document and alert the supervisor of any trends in customer calls;
7. Recommend process improvements;
8. Read any updates or word tracks from supervisors;
9. Provide on-the-job training for new employees;
10. Perform other duties as assigned by management.

*NOTE:  The proposed shift for this position is 12:00am to 8:30am.  There will be a language and shift differential offered.

Requirements:

1. HIgh school diploma or equivalent required;
2. Must be able to communicate fluently in both Swedish and English;
3. Must be computer literate with the ability to learn customer service software applications;
4. Basic knowledge of MS Outlook, MS Excel, and the Internet required;
5. Requires professional verbal and written communications skills.

Responsible for technical product and ingredient information for XanGo, including, but not limited to, the following:

1. Maintaining Xangopedia with approved word tracks and information;
2. Responding to email regarding all product questions;
3. Being available to take phone calls from internal and external customers regarding product questions;
4. Working closely with product development and strategy to help communicate and train new inforamtion to employees and distributors;
5. Other duties as assigned.

Requirements:

• Bachelor degree in Physical Science, Nutrition, Health, or related;
• Must have a very deep knowledge and understanding of nutritional and personal care products and industries;
• Must also have an in depth knowledge and understanding of ingredients used in health supplement as well as their benefits;
• Must have experience and be comfortable with public speaking;
• Excellent written and oral communciation required;
• Must be proficient in MS Office (including Word, Excel, Outlook, PowerPoint).

Summary:

Direct and oversee all business, financial, and marketing related activities for international markets.

General Responsibilities:

1. Create, direct, and implement market-specific strategies (i.e. MAPS or Market Action Plans) critical to building a profitable international market.  This includes the management and implementation of growth strategies, IT development, localized country currency options, stellar customer service, correct commissions, relevant marketing materials, literature and sales tools, outstanding events, promotions, web and email communiques, and increasing distributor retention and recognition.
2. Responsibility for market profitability, budgeting, and sales forecasts.  Drive international sales in each respective country or region by directing City Meetings, distributor education, leadership development, and overall distributor relations.  Work closely with international teams, relevant department heads and country managers.
3. Direct the organization of City Meetings, venues, hosts, and presentations by sales team representatives, health care professionals, and company founders.  This involves the representation and promotion of approved XanGo branding.
4. Supervise, direct and lead problem resolution amongst various internal and external teams responsible for market development.  Collectively determine the most appropriate mediums and strategies to employ.  Conduct routine meetings with each respective department to drive the localization efforts necessary for optimal business development in assigned country.
5. Reponsibilities may include the logistical setup of a physical presence in country (i.e. will call, office space, and staffing employees as necessary).
6. Supervise and direct distributor and country-related issues as they arise.
7. Perform other duties as assigned.

Requirements:

• Bachelors degree required, MBA preferred;
• 5-7 years experience with network marketing and international markets;
• Must have excellent presentation skills, interpersonal skills, and organizational skills;
• Must have a knowledge of MS Word, Excel, and PowerPoint;
• Must be able to travel extensively.

Technical writer to support XanGo's infrastructure team.  Will work to document and flow the processes and interactions of XanGo's hardware, software, and network layout.  Additionally, will work to create some support processes and operating notes.  Works closely with network teams and performs other IT-related duties as assigned.

*Note:  This is a full-time, non-paid internship lasting 3-6 months.

Requirements:

• Communication skills (oral and written);
• Interpersonal skills;
• Creative problem solving/troubleshooting;
• Self motivated with the ability to complete task as part of a team or individual contributor;
• Must be able to prioritize complex tasks;
• Knowledge of server and networking hardware;
• Knowledge of MS with some Linux OS;
• Attention to detail and exceptional writing skills;
• Ability to grasp technical concepts and tools quickly;
• Flexible schedule during business hours Monday through Friday, weekend hours.

Performs system administration hardware duties for the XanGo Infrastructure Department. 

• Assists with coprorate servers and related subsystems;
• Hwardware and software inventory;
• Simple cable management;
• Performance reporting support;
• Works closely with network teams;
• Performs other IT related duties as assigned.

*Note this is a full-time nonpaid internship going from 3-6 months.

Requirements:

• Communication skills (oral and written);
• Interpersonal skills;
• Creative problem solving / troubleshooting;
• Self-motivated with the ability to complete tasks as part of a team or as an individual contributor;
• Must be able to prioritize complex tasks;
• 2 years experience installing, updating and maintaining of server hardware;
• Preferred experience working in data centers and with network hardware and network setup;
• Flexible schedule during business hours Monday throguh Friday.  Possibility of weekend hours.

*Interact with business units to understand and document their needs related to the BI and DW space;

*Develop, implement, maintain, and improve BI and data warehouse associated processes and standards;

*Model and develop Data Warehouse and BI enhancements based on project and ad hoc driven requirements;

*Educate and mentor users in BI tools capability and usage as well as provide guidance in data mining;

*Design and implement information radiators for end user usage (reports, queries, OLAP, dashboards).

Requirements:

*Bachelor degree in Computer Science or related discipline;

*7+ years experience working in IT data related positions;

*5+ years experience working in Data Warehouse / Business Intelligence related positions;

*Strong working knowledge of BI / Data Warehouse best practices;

*Experience establishing BI / DW processes and methodologies;

*Experience and understanding of reconciliations and audits in ETL processes to assure accuracy of processes;

*Experience creating ETL solutions using MS SSIS (or DTS);

*Expert level SQL skills;

*Experience with SQL Server 2000/2005;

*Experience with Analysis Services 2000/2005, OLAP and Cubes;

*Experience managing MS Report Services and creating and publishing reports within this tool a plus;

*Experience with MS Performance Point Server / Proclarity a big plus;

*Ability to adapt to a constant and rapidly changing environment;

*Desired experience with MS Team foundation server and Team Edition Database tools set;

• Responsible for the daily management of internal clients and projects as assignmed.  Position requires working with multiple projects on a daily basis to determine implementation schedules and timelines, to help the clients understand how to use the software, and to help the clients test their custom projects;
• Project / Program management of all assigned projects - on schedule, on time, and on budget.  This position requires a heavy involvement with the development teams and production support to ensure success of the project(s);
• Understand and configure settings and test projects managed;
• Ensure that the product development process is followed.  Use the process to facilitate efficiency;
• Write and maintain detailed project documentation;
• Develop professional relationships of trust with business unit represenetatives and business analysts;
• Update the Account Manager on project issues and progress.  Ensure that project details are communicated effectively to others involved in the project.

Requirements:

• Bachelor degree preferred;
• 3+ year of project management experience;
• Experience in the direct selling industry;
• Experience with enterprise systems, or operations in a direct selling company;
• DataTrax experience desired;
• Understanding of and ability to apply Agile Methodologies desired;
• Willing to travel both nationally and internationally;
• Experience with implementation and integration of 3rd party software applications a significant plus;
• Project management training preferred (Scrum Master certification and/or PMP certification a plus);
• Formal business English writing training preferred;
• Must have exceptional time management skills and have the ability to prioritize between many different conflicting priorities;
• Must be able to make quick and accurate decisions;
• Must have strong communication skills.

This role will work, under limited supervision, to provide superior support to XanGo\'s senior executives.  This will include management of tickets, facilitating multiple modes of communication and a team-oriented attitude to resolve incoming issues.  Must be flexible as the expected work environment will require on-call page support, weekend, and modified work schedules.  This is a critical role to ensure that senior executives have superior customer service displayed to them, as well as technical expertise to address their sometimes immediate needs.  This position may require time off-site for work in various locations where the executive(s) need(s) support.

Requirements:

1. Integrity.  This position is very autonomous and requires discipline and an unwavering amount of trust to be maintained with the Service Desk Manager and other company executives;
2. Work Ethic. The incumbent needs to have a strong work ethic and be willing to be on call 24 hours per day, 7 days per week;
3. Wired and wireless Networking and file sharing skills.  A good amount of time will be troubleshooting, designing, and implementing company exectuvie\'s home networks.  These networks can often be complex and challenging to design.  These networks may also include print and file servers;
4. Very strong wireless (e.g. Blackberry) troubleshooting skills. One of the most important skills that thsi person will have or acquire is blackberry troubleshooting.  This person must know how to troubleshoot, replace, or activate in a timely manner and be able to do so regularly under pressure;
5. Excellent interpersonal skills.  This position requires a person to build strong relationships of trust.  It is important to communicate with company executives and assistants in a manner that is effective and approachable;
6. Working knowledge of Mac/PC repair.  Both PC and Apple hardware knowledge are necessary.  It is not only important to be able to troubleshoot this equipment, but to teach how to use both;
7. Ability to work under pressure.  It is required to troubleshoot and repaire hardware under pressure.
8. Excellent problem solving skills (ability to adapt):  It is also required to troubleshoot a wide range of hardware/software and, often times, equipment that has nothing to do with computers.  It is important that this person is able to adapt to a constantly changing envirnoment.

Associates degree in CS or MIS or equivalent required.

Technical Certifications (A+, Network+, ACHDS, MCP, etc.).

• Under general supervision, work to provide superior support to the XanGo employee community;
• Manage incoming tickets;
• Facilitate multiple modes of communication;
• Support a team-oriented attitude;
• Other duties as assigned.

Proposed shift time: Monday through Friday, 6:00am to 2:00pm with occassional overtime, weekends, and/or holidays, depending upon business necessity.

Requirements:

• High school diploma or equivalent required;
• Associates degree in Computer Science, IT, or related, preferred;
• Comfortable in a role requiring high levels of organization and procedure;
• Ability to understand complex interactions, identify root causes and provide solutions;
• Ability to communicate effectively at all levels, both over the phone an in written methods, and to a wide multilingual customer base;
• Abiliy to adapt to a constant and rapidly changing environment;
• Learn new skills quickly with little supervision;
• Must be self-motivating with the ability to multi-task and set workload priorities;
• Ability and desire to take ownership of a problem and stay with it through to resolution;
• Must be effective in a team environment and be a proactive individual contributor;
• Must be able to keep a high availability production environment functional;
• Must be flexible as the expected work environment may require on-call, pager support, and/or weekend and modified work schedules;
• Customer focus required;
• Must be dedicated to meeting the expectations and requirements of internal and external customers;
• Excellent interpersonal skills:  Relates well with diversity, uses diplomacy and tact to resolve issues; can diffuse even high-tension situations comfortably;
• Assist in various IT tasks that include computer setup and other related duties as assigned;
• Mac OS X experience very helpful.

This role will function, under general supervision, to provide superior support to the XanGo employee community including the following general duties:

• Management of service desk tickets;
• Facilitation of multiple modes of communication and a team-oriented attitude to resolve incoming issues;
• Assist in various IT tasks that include computer setup;
• Other duties as assigned.

Requirements:

• High school diploma or equivalent required;
• Associates degree in Computer Science or Information Technology or related preferred;
• Apple Certified Help Desk Specialist (ACHDS) certification preferred;
• Microsoft Certified Desktop Support Technician (MCDST) certification preferred;
• Must be flexible as the expected work environment will require on-call page support, weekend, and modified work schedules;
• Comfortable in a role requiring high levels of organization and procedure;
• Ability to understand complex interactions, identify root causes and provide solutions;
• Ability to communicate effectively at all levels, both over the phone and in written methods to a wide multilingual audience;
• Ability to adapt to a constant and rapidly changing environment, and to learn new skills quickly with little supervision;
• Self-motivating with ability to multi-task and set workload priorities;
• Must take ownership of problems through to resolution;
• Effective in a team or as an individual contributor;
• A genuine willingness to work in a position that has a key responsibility in keeping a high availability production environment up and running;
• Customer focused - dedicated to meeting the expectations and requirements of internal and external customers;
• Excellent interpersonal skills: Relate well to all kinds of people; Uses diplomacy and tact; Can diffuse even high-tension situations professionally and comfortably;

The Vice President of Marketing will be responsible for the development of company marketing requirements for current and future products, product brand management, corporate brand management and creative services. 

• Monitors the development of business plans, manages lifecycles, and product positioning in the marketplace;
• Reduces broad concepts and business strategies into structured product marketing plans;
• Contributes to Distributor messaging, product and promotional campaigns;
• Manages SWAG strategy;
• Contributes to pricing strategies and interacts with operations and Distributor relations to enhance existing product lines;
• Responsible for web marketing strategy and Internet image, usability and brand strategy;
• Other duties as assigned.

Requirements:

• Bachelor degree in Marketing, Business, Communications, or related required;
• MBA or equivalent work experience desired;
• Must be a top-level industry-experienced marketing executive with proven success in a direct sales environment;
• Must be a dedicated, detail-oriented, solutions-oriented person who possesses strong leadership/change management skills;
• Extensive experience in developing and executing marketing plans in the direct sales industry;
• Nutritional supplement / skin care product brand development, launch and management experience;
• Demonstrated success managing web marketing strategies and execution;
• A wide range of experience building and managing creative strategies required;
• Management and leadership experience required.

• Analyze traffic for all XanGo websites and prepare reports that highlight key metrics and trends;
• Prepare and present monthly reports that focus on general tracking of site metrics, user behavior, and key word trends;
• Perform in-depth statistical analysis on all XanGo websites;
• Utilize data mining techniques and queries to gather business intelligence related to online marketing;
• Work with all areas of online marketing: email, display, search, and website;
• Perform SEO on all XanGo websites and increase the pagerank of top XanGo keywords;
• Manage link building efforts;
• Reputation management;
• Social media optimization;
• Drive / increase traffic to XaNGo websites;
• Manage Google / Yahoo! PPC campaigns / budgets and make ongoing improvements;
• Manage and grow XanGo's domain name portfolio;
• Create, design, and edit webpages for marketing purposes;
• Other duties as assigned.

Requirements:

• Bachelor degree in Marketing or related field;
• 3-5 years of web metrics or data analytics experience, including experience implementing and using Omniture or similar tools required;
• Working knowledge and understanding of HTML/CSS;
• Online marketing / marketing research background and/or familiarity with online metrics and web terminology;
• Strong communication skills (verbal & written);
• Ability to provide concise clear reporting and analysis;
• Strong interpersonal and team skills;
• Strong technical / quantitative analytical skills;
• A solid overall understanding of search engine algorithms and the ability to increase pagerank of XanGo websites.

• Responsible for package testing, package specifications and establishing production standards to ensure that packaging will meet or exceed customer expectations;
• Work with internal and external partners to support the development of packing to protect, contain, and promote new XanGo products and updates and/or making improvements to existing products;
• Manage the package development for new products as assigned: Packaging design; Preliminary sourcing of potential manufacturers; Performance testing; and Development of tentative pricing based on cost estimates from suppliers;
• Preparation of packaging specifications and appropriate production standards to facilitate package consistency;
• Develop and recommend appropriate testing for proposed changes to existing packaging or new packaging to ensure quality performance of packaging;
• Develop and present reports on testing to management and appropriate departments;
• Work closely with internal partners such as Quality, Supplier Management, Marketing and others to provide the necessary samples and information for line trials, testing, and accurate costing for projects;
• Work closely with suppliers to ensure proper communication of packaging specifications and standards;
• Assist the appropriate groups (quality, supplier management, suppliers, etc.) as required to resolve problems with packaging;
• Initiate cost savings projects related to packaging components;
• Perform additional assignments and tasks as assigned.
 

Requirements:

• 1-3 years hands-on packaging experience required, 3-7 years hands-on packaging experience strongly preferred;
• BS in Packaging, Manufacturing, or related field required;
• Experience in the Food and Beverage industry is highly preferred;
• Must be able to form and work closely with teams to complete projects;
• Must be highly motivated and be a self-starter;
• Testing experience required;
• General understanding of and experience with product developments, productions, and the related environment;
• Working knowledge of MS Word, PowerPoint, and Excel;
• Familiarity with other packaging-related software such as TOPS and/or CAPE;
• Demonstrated ability to manage multiple projects;
• Good communication skills (oral, written, and presentation);
• Good interpersonal skills and the ability to maintain confidential information;
• The ability to work well under pressure.